• Services: means any and all services provided by us, including but not limited to Business Establish & Expansion, Business Services, Marketing Services and Administrative Services as described in these Terms and on our Website.
• Deliverables: means any materials, reports, strategies, designs, content, accounts, listings, or other work product created or provided by us in the course of delivering the Services.
• Statement of Work / Proposal: means any written document (including email) describing the specific scope, fees, timeline and deliverables for a particular engagement.
• Third-Party Platforms: means any external platforms, marketplaces, social media networks, logistics providers, payment gateways, CRM systems or other tools used in the delivery of the Services.
• Working Day: means a day other than a Saturday, Sunday or public holiday in the relevant jurisdiction.

2. Scope of Services

We provide a range of business services including but not limited to the following categories of professional services:

2.1 Business Establish & Expansion Services
Assistance with business establishment and market expansion in the EU Zone, Middle East market and North America. This may include market research, company structure guidance, market entry strategy, local compliance orientation, introduction to local partners, and related support.

2.2 Business Services

• Branding (strategy, naming, visual identity development)
• Digital Identity & Online Presence (website, domain, social profiles, online reputation setup or development)
• Product Development support (research, specification, packaging guidance)
• International agents and product sourcing facilitation (Task based service allows you to order our overseas agents to find, inspect or source your products from the origin and represent your interests and/or act on your behalf (subject to POA))

2.3 Marketing Services

• Marketplace selling (account establishment, product listing, optimisation and ongoing management on relevant platforms)
• Social Media Marketing Campaigns
• Logistics Services
• Product distribution and 3PL (third-party logistics) coordination
• Multi-city / multi-market product marketing

2.4 Administrative Services

• Social Media Management
• CRM & PR Services
• Online Sales Management and Order Fulfilment support

The exact scope of any engagement will be set out in a Statement of Work, proposal or written confirmation. Services outside the agreed scope will require a separate agreement or variation and may incur additional fees.

3. Nature of Our Services

3.1 We provide business administrative & management and facilitation services. We are not a law firm, accounting firm, licensed immigration adviser, or regulated financial services provider unless expressly stated.

3.2 All information, strategies and recommendations are provided for general guidance. You remain solely responsible for obtaining independent legal, tax, regulatory and professional advice in each target jurisdiction before acting on any recommendation.

3.3 We do not guarantee specific commercial results (including sales volumes, ranking positions, lead generation numbers, market share or profitability). Marketplace algorithms, advertising performance, logistics outcomes and market conditions are outside our full control.

3.4 Where we facilitate referrals to third-party agents, suppliers, logistics providers or platforms, those parties act independently. We are not responsible for their performance, pricing, quality or compliance.

4. Client Obligations

You agree to:

• Provide accurate, complete and timely information and materials required for us to perform the Services.
• Ensure you have all necessary rights, licences and consents for any content, products, trademarks or data you supply to us.
• Comply with all applicable laws and regulations in the jurisdictions where you operate or sell (including product safety, consumer protection, data protection, advertising standards, customs and tax rules).
• Maintain active accounts and comply with the terms of any Third-Party Platforms used.
• Pay all fees on time.
• Not use our Services for any illegal, unethical or prohibited purpose.

Failure to meet these obligations may result in delays, additional costs, suspension or termination of Services without refund.

5. Fees, Payment and Expenses

5.1 Fees will be set out in the relevant Statement of Work or proposal and may be fixed, milestone-based, monthly retainer or project-based.

5.2 Unless otherwise stated, fees exclude VAT / sales tax and any third-party costs (platform fees, advertising spend, shipping, customs duties, software subscriptions, etc.).

5.3 Payment is due according to the agreed schedule. We may require payment in advance or deposits before commencing work.

5.4 Late payments may cause suspension of Services.

5.5 We reserve the right to adjust fees for ongoing retainers with reasonable notice.

6. Intellectual Property

6.1 Pre-existing IP belonging to either party remains the property of that party.

6.2 Upon full payment of all fees due, we assign to you the Intellectual Property Rights in the final Deliverables created specifically for you (subject to any third-party licences).

6.3 We retain the right to use anonymised case studies, methodologies and general know-how.

6.4 You grant us a licence to use your trademarks, logos and materials solely for the purpose of delivering the Services.

7. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party and not to disclose it except as required for performance of the Services or by law. This obligation survives termination for a period of three (3) years.

8. Data Protection

Each party shall comply with applicable data protection laws. Where we process personal data on your behalf, we will do so only in accordance with your documented instructions and our Privacy Policy.

9. Third-Party Platforms and Tools

9.1 Many of our Services rely on Third-Party Platforms (marketplaces, social networks, logistics providers, CRM tools, etc.). Your use of those platforms is subject to their own terms and conditions.

9.2 We are not responsible for changes, outages, policy updates, account suspensions or algorithm changes imposed by any Third-Party Platform.

9.3 You remain the account holder and are solely responsible for compliance with platform rules, payment of platform fees, and resolution of any disputes with the platform.

10. Limitation of Liability

10.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

10.2 Subject to the above, our total aggregate liability arising out of or in connection with the Services shall not exceed the total fees paid by you to us for the specific Services giving rise to the claim in the twelve (12) months preceding the claim.

10.3 We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, goodwill or business opportunity.

10.4 We are not liable for any losses arising from:

• Your failure to follow recommendations or obtain independent advice
• Actions or omissions of third parties
• Changes in law, market conditions or platform policies
• Delays caused by incomplete or inaccurate information supplied by you

11. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, costs and expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms
• Your products, content or marketing claims
• Your non-compliance with laws or platform rules
• Any claim that materials you supplied infringe third-party rights

12. Term and Termination

12.1 These Terms commence on the date you first engage our Services and continue until terminated.

12.2 Either party may terminate an ongoing retainer by giving thirty (30) days’ written notice.

12.3 We may suspend or terminate Services immediately if you fail to pay fees, breach these Terms, or engage in illegal or harmful activity.

12.4 Upon termination you remain liable for all fees incurred up to the termination date. Prepaid fees for unused periods may be refundable only at our discretion and subject to work already performed.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control (including natural disasters, war, terrorism, pandemic, government actions, strikes, or major platform outages).

14. Non-Solicitation

During the term of any engagement and for twelve (12) months thereafter, you agree not to solicit or employ any of our employees or contractors who were involved in delivering Services to you, without our prior written consent.

15. Governing Law and Jurisdiction

These Terms and any dispute arising out of them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

16. General

16.1 These Terms, together with any Statement of Work or proposal, constitute the entire agreement between us.

16.2 We may update these Terms from time to time. Continued use of our Services after notification constitutes acceptance of the updated Terms.

16.3 If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force.

16.4 No failure or delay by us in exercising any right shall constitute a waiver.

16.5 You may not assign your rights under these Terms without our prior written consent. We may assign or subcontract our obligations.

17. Contact

For any questions regarding these Terms of Business, please contact us using the details provided at our Contact Us page.

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